Process Associate Required at Genpact, Gurgaon
Private @Genpact Company Gurgaon Haryana posted 2 months ago in Corporate/Private Firm Shortlist Email JobJob Detail
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Job ID 760
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Experience Fresher
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Gender Male/Female Any
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Qualifications Bachelor Degree
Job Description
Job Responsibilities
- Respond to customer queries and customer concerns.
- Provide support for data collection to enable Recovery of the account for end-user.
- Maintain a deep understanding of client processes and policies.
- Reproduce customer issues and escalate product bugs.
- Provide excellent customer service to customers.
- Display critical thinking and analysis ability.
- Proven task with ability to work well in terms of independent and a large associate environment.
Education & Experience
- Graduate (Any Discipline)
- Freshers are eligible
- Previous experience in a customer service role chat/email/voice.
- Effective probing skills and analyzing / understanding skills.
- Analytical skills with customer-centric approach.
- Excellent proficiency with written English and with a neutral English accent.
- You should be able to work on a flexible schedule (including weekend shifts)
Role & Category
- Technical Support – Non Voice
Industry Type
- Analytics / KPO / Research
Department & Employment Type
- Customer Success, Service & Operations
- Full Time, Permanent
Required skills
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